4 lenses to see, understand and create transformation

1. The Collaboration Lens
   1. People run your business, not mission statements, roadmaps or intentions
   2. You must make it easy for the people running your business to do their job
   3. Collaboration is essentially about information exchange
   4. Effective collaboration requieres efficient information management
   5. You need communication protocols for effective communication
   6. Information is almost worthless without context
   7. Communication doesn't happen on the side of the speaker, only on the receiving end (and on their terms)
   8. Everyone has a different way of working
2. The Systems Lens
   1. You need business systems to run a business
   2. The most powerful technology for a business is process and systems design
   3. Surviving and growing takes constant work, but decay and entropy are effortless and ongoing
   4. Identify, reduce and eliminate waste, before optimizing for efficiency
   5. Manual work doesn’t scale
   6. You can’t automate randomness
   7. Look for painkillers first, upgrades later
   8. Systems thinking is counter-intuitive
3. The Objectivity Lens
   1. We underestimate the cost of inefficiency
   2. Proximity and routine make us blind to problems
   3. Operational pains are always self-inflicted
   4. Emotion rules decision making
   5. There are no solutions, only trade-offs
   6. You need an outside perspective to understand your current state
   7. We are a social species and prefer belonging to speaking out
   8. Time is in short supply, non-renewable, and always running out
4. The Change Lens
   1. Real change takes sustained effort over time
   2. Complacency, denial and resistance come naturally
   3. People will always take the path of least resistance
   4. You need small, early wins to build on
   5. Focus on agility, not speed
   6. People hate change
   7. Encourage thoughtful ****action and enforce disciplined execution
   8. Do less, but better, daily(ish)